Refund Policy

1. Overview

Vassar & Company Properties, LLC (“Company,” “we,” “our,” or “us”) provides a platform that connects customers with independent contractors for real estate and property-related services.

This Refund Policy outlines the terms under which refunds may be issued for services booked through our platform.

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2. Nature of Services

By using our services, you acknowledge:

Services are performed by independent contractors, not employees of Vassar & Company Properties, LLC
We act as a coordinator and payment facilitator
Service outcomes may vary depending on the scope and conditions of each job

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3. Payment Structure

Payments are collected by Vassar & Company Properties, LLC and may include:

Service fees for coordination and platform use
Contractor service charges

Once a service is completed, funds are distributed accordingly.

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4. Eligibility for Refunds

Refunds may be considered under the following circumstances:

A. Service Not Performed

If a scheduled service was not completed and no work was performed

B. Duplicate or Incorrect Charges

If you were charged incorrectly or billed more than once

C. Verified Service Issue

If there is a documented issue with the service that materially deviates from the agreed scope

All refund requests must be submitted within 48 hours of the scheduled or completed service.

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5. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

Services that have been completed as agreed
Minor dissatisfaction that does not relate to scope or quality standards
Issues caused by inaccurate or incomplete information provided by the customer
Failure to provide access to the property at the scheduled time
Change of mind after booking
Conditions outside the contractor’s control

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6. Partial Refunds

In certain cases, partial refunds may be issued, including:

Incomplete services
Scope adjustments agreed upon after booking
Documented quality concerns

Refund amounts will be determined at our discretion based on the specific situation.

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7. Cancellations

A. Customer Cancellations

Cancellations made in advance may qualify for a full or partial refund depending on timing
Late cancellations may be subject to a cancellation fee

B. Same-Day Cancellations

Same-day or last-minute cancellations may be non-refundable

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8. Dispute Resolution Process

If you experience an issue with a service:

You must notify us within 48 hours
Provide supporting details such as photos, descriptions, or documentation

We may:

Review the issue with the contractor
Offer a resolution, which may include a partial refund or service correction

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9. Chargebacks

You agree to contact us first to resolve any issue before initiating a chargeback.

Unauthorized or unjustified chargebacks may result in:

Suspension of services
Additional fees
Collection actions if necessary

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10. Processing Time

Approved refunds will be processed within a reasonable timeframe.

Please allow:

5–10 business days depending on your payment provider

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11. Third-Party Fees

Certain fees may be non-refundable, including:

Payment processing fees
Third-party service charges

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12. Changes to This Policy

We may update this Refund Policy at any time.

Changes will be posted on this page with an updated Effective Date.

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13. Contact Information

For refund requests or questions, please contact:

Vassar & Company Properties, LLC
info@vassarcoproperties.com

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14. Governing Law

This Refund Policy is governed by the laws of the State of Florida, without regard to conflict of law principles.